Quality Assurance Toolkit for Distance Higher Education Institutions and Programmes
Commonwealth of Learning, July 2009. First, it is a generic document on quality assurance, complete with a glossary of terms used in distance learning, for use across the Commonwealth. It accommodates various institutional solutions to reflect range of delivery methods used by distance education providers. Second, it proposes performance indicators so that institutions can gauge their own performance trends, fostering continuous quality improvement in the spirit of a
culture of quality. Third, it provides
best practice case studies from across the Commonwealth that can serve as exemplars as institutions consider their respective situations and options.